ION™ SA5610-SAL - Avaya® SAL Edition Secure Appliance

Please note SAL 2.0 has reached end-of-life and Avaya will no longer be able to support SAL 2.0. By the end of 2018, ION customers must upgrade to SAL 3.0. Customers who currently have an extended warranty or Secure Care are eligible to upgrade for free. Customers who do not have Secure Care or appliances under warranty are able to renew maintenance or purchase a new unit. For further information, please refer to SAL 3.0 Release Notes and ION SAL Upgrade Process provided below.

Prepare for the SHA-2 Technology Update. 

Plug-and-Play Avaya® Secure Access Link (SAL) Appliance for Remote Service Delivery

The ION™ SA5610-SAL: Avaya® SAL Edition is a security appliance with a full standalone SAL Gateway and SLA Mon, pre-installed, which provides IP and secure dial-up connectivity* to Avaya and heritage Nortel systems. The easy-to-install appliance allows technicians, service providers, and Avaya Support Services to conduct remote troubleshooting and maintenance of critical systems.


For Avaya customers who are looking to deploy Avaya SAL Gateway, the ION SA5610-SAL appliance offers a hassle-free alternative. While Avaya SAL software is free, installing the Gateway solution requires a separate server, RedHat® license, Linux® knowledge, and a skilled engineer to complete the setup. With the ION SA5600-SAL packaged solution, organizations can eliminate these additional steps and associated costs. 

The ION SA5610-SAL supports up to 400 managed devices and eliminates the need for a dedicated SAL server. This enables Avaya users to reduce setup time and eliminate implementation costs, quickly realizing the benefits of the SAL platform. For organizations with limited technical resources, this packaged solution offers a convenient way to realize the leading security and fast trouble resolution benefits of SAL quickly and cost-effectively.

* Dial-up access for customer and third-party provider use only. Avaya Support Services does not support dial-up connectivity. 

The ION SAL Gateway provides Avaya Partners a secure SSLVPN connection to the Customer premise equipment or Cloud system deployment dedicated to their services. Utilizing the ION PRIISMS Gateway an Avaya Partner can easily and securely perform the highest level of services for their customers. The ION solution supports remote management and monitoring of any device installed at the customer site or in the cloud. Within minutes of setting the IP address of the SAL Gateway appliance and the public IP address of PRIISMS, the ION Services SSLVPN establishes a secure connection to PRIISMS enabling secure remote access to not only the devices under management but also the SAL application enabling a service provider to quickly start the device registration process. Like SAL, ION’s Services SSLVPN only needs to be routable to the Internet from inside a customer’s network. A quick, easy to set up, connection.

In addition, the ION Services SSLVPN is vendor agnostic, enabling the Avaya Partner to remotely manage and monitor other devices co-located with the Avaya systems. 

ION appliances include the new ISOS 2.0. Learn more.


Avaya® is a registered trademark of Avaya, Inc. RedHat® is a registered trademark of RedHat, Inc. Linux® is a registered trademark of Linus Torvalds.

Latest updates on CentOS here.


  • Ideal for SMB & Enterprise deployments
  • Installs in under 10 minutes
  • No Linux or OS experience needed
  • Remote dial-up (out-of-band) support for installations and Moves Adds Changes (MAC)
  • Meets enterprise security requirements
  • Appliance form factor offers ease of deployment.
  • Includes pre-installed Avaya Standalone Secure Access Link Gateway.
  • SAL supports Avaya systems.  Visit for the latest compatibility list.

Dial-up Connectivity

  • Internal modem(s) v.90/56Kflex, RJ11 or ISDN-BRI

IP Connectivity

  • 2 10/100/1000 Ethernet ports



  • Local: Aux port (300bps-115.2Kbps)
  • IP: SSH




  • 1.2GHz VIA Nano X2 (QuadCore) Processor
  • Storage Capacity: 250GB
  • System Memory: 4GB
  • Diagnostic LEDs: Power, Activity


Approvals & Certifications


  • FCC Part 15, Class A; EN55022, Class A; EN50024
  • UL E232655, ITE 55DB, CE
  • RoHS/WEEE (SA5610, SA5620, SA5630 models)


Physical Description & Operating Environment


  • 12in W x 1.75in H x 11in D; 6 lbs.
  • Power: 100-240VAC 50/60 Hz
  • Operating Temperature: 32º to 113ºF (0º to 45ºC)
  • Storage Temperature: -4º to 140ºF (-20º to 60ºC)
  • Humidity: 10% to 90% noncondensing




  • Shelf, Wall, Rack Mount (Optional)




  • 48 Volt power supply
  • Rack mount kit
  • Serial cables